Terms and Conditions

Personal Information
Please read these Terms of Use carefully (including our Security & Privacy Policy before using our website www.vgetfresh.com, our VgetFresh software or mobile applications (“App”) and/or our Services (defined below), so that you are aware of your legal rights and obligations with respect to (“ VgetFresh”, “we”, “our” or “us”).
    By accessing this Site, App and/or using the Services, you hereby agree:
  1. That you have read and agree to be legally bound by these Terms of Use (including our Security & Privacy Policy; and
  2. That you are the user of the Site, App and/or Services and are of any age.
VgetFresh may at any time vary or amend these Terms of Use by posting the amended Terms of Use on the Site or through the App. Any use of the Site, App or Services after the amendment of these Terms of Use is deemed acceptance of the amended Terms of Use by you. If you do not agree to the amended Terms of Use, you have the right to stop using the Site, App and Services.
Services overview
As part of the registration process on the App, VgetFresh may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, and information about related to the placing orders.
Services of the App would be available to only Gomti Nagar (Lucknow, Uttar Pradesh, India) and soon available in all other smart cities. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the App.
License & App access
The license does not include any resale or commercial use of this app or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or similar data gathering and extraction tools. This app may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the VgetFresh App without express written consent.
Account & Registration Obligations
All shoppers have to register and login for placing orders on the App. You have to keep your account and registration details current and correct for communications related to your purchases from the App. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service.
All the products listed on the App will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
Cancellation by App / Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the App, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Refunds
We have a "return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
You Agree and Confirm
  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by VgetFresh for redelivery shall be claimed from you.
  2. That you will use the services provided by the App, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the App.
  3. You will provide authentic and true information in all instances where such information is requested of you. VgetFresh reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
  4. That you are accessing the services available on this App and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this App.
  5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
You may not use the App for any of the following purposes:
  1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorized access to other computer systems.
  4. Interfering with any other person's use or enjoyment of the Site.
  5. Breaching any applicable laws;
  6. Interfering or disrupting networks or web sites connected to the Site.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
We have made every effort to display the products that appear on the App as accurately as possible. However, as the actual display you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Modification of Terms & Conditions of Service
VgetFresh may at any time modify the Terms & Conditions of Use of the App without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this App.
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the playstore shall be and remain the property of VgetFresh Such disclosure, submission or offer of any Comments shall constitute an assignment to VgetFresh of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Vgetfresh owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. VgetFresh will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. VgetFresh is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the playstore will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you in the Playstore will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". VgetFresh does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted in the Playstore. You grant VgetFresh the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify VgetFresh and its affiliates for all claims resulting from any Comments you submit. VgetFresh and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Copyright & Trademark
Vgetfresh expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Vgetfresh or any third party's intellectual property rights. All rights, including copyright. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Vgetfresh. You may not modify, distribute or re-post anything on this website for any purpose.The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Vgetfresh. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Vgetfresh endorsement, sponsorship or recommendation of the third party, information, product or service. Vgetfresh is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Vgetfresh. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned by Vgetfresh.
Objectionable Material
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Vgetfresh shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
Is there a minimum order value for delivery?
Minimum order value should be up to Rs.299/ or above we provide free delivery.
Can I change my order once it has been placed?
Yes, you can still modify your order once it has been placed but it should be within 20 min after placing the order. In case you wish to order some additional products, you can always proceed placing a new order.
Can I order Beef, Pork or Wine?
We don't deliver Beef, Pork or any type of wine through online orders.
You can pay Cash on Delivery.
Are there any hidden charges I should know about?
No, the price listed on the product page is all you pay. No additional sales tax and no other hidden charges. Our philosophy is simple what you see is what you pay!
Can I place an order online and pick up my order from your store?
Yes, but it depends on the terms and condition.
What if products ordered by me are out of stock?
In a rare case, where products ordered by you are out of stock, we would be providing Substitutes for the product unavailable. This substitute can be of the same variant but from a different brand. We check our product before delivering. In case, we are not able to offer substitutes, we will deliver the rest of the products at your convenience and process a refund for the out of stock products in case of prepaid order or modify the Invoice in case of postpaid orders. In case of alternate products selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or any extra cost (after confirmation from you) will be collected in cash by our Delivery Expert or will be credited to your online Vgetfresh account in case of Prepaid Orders.
When and how will I get my refund in case of cancellation or product return?
    The refund on cancelled orders are processed within 3 working days of cancellation. The refund on product return will be processed within 3 working days of the return receipt of product at our warehouse.
  1. Post Paid Orders (Includes Cash on delivery) all refunds post delivery will be adjusted in Vgetfresh wallet after the product has been picked up and returned to Fresh Fillets. The wallet credit amount can be redeemed while placing any further orders.
  2. If the order refund amount is greater than Rs.299, then the amount will be refunded directly into your original form of payment mode. For refund amounts less than Rs.100, the refund will be credited to Vgetfresh wallet within 48 hours.
You agree to defend, indemnify and hold harmless SGSPL, IRCPL, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to SGSPL or IRCPL or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated by either you or VgetFresh. You may terminate this User Agreement at any time, provided that you discontinue any further use of this App. VgetFresh may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the App, Such termination will be without any liability to VgetFresh. Upon any termination of the User Agreement by either you or VgetFresh, you must promptly destroy all materials downloaded or otherwise obtained from this App, as well as all copies of such materials, whether made under the User Agreement or otherwise. VgetFresh`s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the App or affect any liability that may have arisen under the User Agreement.